Frequently Asked Questions

Orders & Shipping

How long does shipping take?

We process all orders within 1–3 business days. Estimated delivery times:

• Germany: 7–15 business days
• Europe: 10–20 business days
• International: 14–30 business days

Do you offer free shipping?

Yes! We offer free shipping on all orders over €150. Check our current promotions for additional offers.

Can I track my order?

Absolutely. Once your order ships, you’ll receive a tracking number via email. Please allow 2–5 business days for tracking information to update.

My order hasn’t arrived — what should I do?

If your order is past the estimated delivery window, please contact us at supportfitforgeco@gmail.com with your order number and we’ll investigate immediately.

Returns & Refunds

What is your return policy?

We offer a 30-day return window. Items must be unused, in original condition, and in original packaging.

How do I start a return?

Email us at supportfitforgeco@gmail.com with your order number and reason for return. We’ll guide you through the process.

When will I receive my refund?

Refunds are processed within 10 business days after we receive and inspect the returned item.

Are there any items I cannot return?

Sale items, gift cards, and opened personal care items cannot be returned.

Products

What is included in each ForgeFlex Pro kit?

• Starter Kit: Core ForgeFlex Bar + basic resistance rods
• Pro Kit: Full rod set for a complete workout
• Elite Kit: Full set with premium TPE grip handles for extra comfort

Is the equipment suitable for beginners?

Yes! The ForgeFlex Pro is designed for all fitness levels, from complete beginners to advanced athletes.

How do I clean and maintain the equipment?

Wipe down with a damp cloth after use. Store in a dry place away from direct sunlight.

Contact

How can I reach you?

Email: supportfitforgeco@gmail.com
Phone: +49 0161 1831567
We respond within 24–48 business hours, Monday–Friday.